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TruRating, Level 6, 40 King Street
Level 6, 40 King Street
Sydney, New South Wales 2000
Retail Prodigy Group - Master Nike Franchisee for Nike Stores AU & NZ

TruRating is the world’s only multi-channel feedback solution that gives customers a say as they pay. A simple integration into a merchant’s existing payment hardware is all it takes for TruRating to enable your business to ask each customer one question as they pay.

The questions are configured to address 5 vertical-specific metrics (service, product, experience, value and recommendibility). Custom questions can also be programmed to focus on specific areas of the business or key initiatives. And because TruRating is frictionless, it allows businesses to receive an unprecedented amount of feedback—roughly 88% of customers who visit your business and 59% online respond to a question when asked.

This data is presented in real-time to merchants via a dashboard or app, showing the connection between how a customer feels and what they bought, how much they spent and for example how good they thought the service or food was they received. This enables businesses to identify trends, test ideas and learn based on feedback from actual customers.

9:00am - 5:00pm (AEST)


Good to know
  1. Features
  1. Customer feedback solution for in store and online.